FAQ
You can create your account from here. You will be redirected to a new webpage where you need to select “New Customer” and fill in the information. Click “Create account” when you fill all the mandatory fields and enjoy ordering!
First you need to be registered. If you want to know how to register, click here. Select your desired items, add to cart and go to the shopping cart. You will need to fill in your shipping and billing information, and also to select your payment method. That’s it!
If you want to place an order, it is mandatory to register at Medlogics. Register from here.
We provide multiple payment methods: Visa, MasterCard, Ideal, PayPal. Our payment provider is Stripe.
For orders above 250 € the shipping is free! For orders below 250 € the shipping cost are:
Austria: 9.95 €
Belgium: 7.95 €
France: 9.95 €
Germany: 5.95 €
Netherlands: € 5.95
If the shipping country is different than the described above, please contact our customer support.
In order to receive a partial or a full refund, you need to contact our Customer Service. Depending on the payment method which you used, the refund options are the following:
• PayPal – refund to your PayPal balance or bank account (bank card) – whichever option you used.
• Bank transfer – refund by bank transfer to your bank account.
• Stripe – refund by bank transfer. Please, note that we do not see your payment details when you use Stripe and you need to contact our Customer Service to provide your bank details.
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